Customer Success Manager - Learning Solutions

‍emerse develops an AI-based training platform for realistic conversation practice. Our customers and partners use emerse to practice handling difficult situations before they arise in real-world work scenarios. This includes, in particular, the following areas:

• Sales
• Leadership
• Customer Service

Instead of training videos or traditional e-learning, users practice these situations with realistic AI avatars and receive immediate interactive feedback.

Large organizations across various industries rely on emerse to make modern learning effective, scalable, and practical.

You will guide and support them in this process.

We are looking for a Customer Success Manager who will be responsible for collaborating with our customers and ensuring that emerse is used effectively, understood, and continuously improved.

You will work closely with our customers and partners, supporting them through the implementation, use, and expansion of the platform, and serve as the primary point of contact for day-to-day operations.

The role is customer-focused, structured, and operational—with an emphasis on sustainable use and long-term collaboration.

• Overseeing ongoing collaboration with enterprise clients
• Supporting customers in the use, further development, and expansion of the platform
• Structured introduction of new features, training sessions, and use cases
• Occasional participation in industry events or customer events
• Preparation and execution of reviews, coordination meetings, and demos
• Close collaboration with Sales (handoffs, enhancements) and Product
• Ensuring active and sustainable usage
• Collecting and organizing customer feedback

• Experience in customer success, account management, project management, or consulting
• Excellent German language skills; fluency in English is a plus
• A structured approach to work, reliability, and a sense of personal responsibility
• Confident communication with customers and partners
• Interest in SaaS, digital products, technology, and AI
• Approximately 3–5 years of relevant professional experience
• Experience with software or platform solutions is a plus.
  

However, openness, curiosity, and a willingness to learn are essential.

• Remote work within Germany
• Occasional in-person meetings with the team in Munich, Nuremberg, or Jena, as arranged

• 30 days of vacation
• Flexible work arrangements
• Competitive compensation based on experience
• Small team, short lines of communication, and quick decision-making
• Collaboration with exciting, large organizations
• Focus on quality, impact, and professional collaboration
• Diverse use cases across various industries
• Creative and developmental freedom in an early-stage, high-responsibility role

Then feel free to send us a short message with a few sentences about your background and experience to: careers@emerse.ai

A resume is helpful, but not required.

Don’t meet every single requirement? No problem.

If you think this role might be a good fit for you, we’d still love to hear from you.

We welcome applications regardless of gender, background, age, religion, or sexual orientation.