Training

Addressing Underperformance Openly and Directly

Addressing underperformance is one of the most difficult leadership tasks. Many leaders avoid the topic to prevent conflict – but in doing so, they worsen the problem. Only those who respond early, clearly, and respectfully can get employees back on track.

Scenario

In this training, you will experience a conversation in which an employee defends their weak performance or makes excuses. As long as you only criticize, they shut down. Only when you formulate clear expectations, inquire about root causes, and offer support do they open up and show willingness to change.

Learnings

Address underperformance directly and transparently
Overcome defensiveness and understand root causes
Formulate expectations clearly and in a binding way
Offer concrete support and outline development steps
Motivate employees to take ownership of their improvement

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