Training

Getting to the Root of Problems Through Active Listening

Projects often fail not because solutions are lacking, but because problems are not properly understood. Leaders jump into solution mode too quickly – overlooking causes, context, or emotions. Active listening is the key to building trust and truly understanding problems.

Scenario

In this training, you will experience a conversation in which an employee initially reacts defensively and relativizes their responsibility. As long as you evaluate too quickly or present solutions, they remain closed off. Only when you listen purposefully, ask follow-up questions, and summarize what you have heard do they open up and describe the true underlying causes.

Learnings

Receive critical feedback professionally
Understand root causes through active listening and open questions
De-escalate defensive behavior
Build trust and foster honest communication
Create a solid foundation for genuine solutions

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