Up & cross selling is the skill of identifying relevant additional needs and positioning upgrades or add-ons as a logical next step—without turning the conversation into a hard sell. Done well, it increases revenue while protecting trust and long-term customer value. In this skill track, you practice realistic customer conversations with life-like AI avatars, learn to spot buying signals, and test how to connect recommendations to the customer’s goals and context. You’ll then receive AI training and coaching with personalized feedback so you can communicate value clearly, handle skepticism, and make next steps easy to agree on.